Matrix Platform Help
This help form is for access-related issues only. For questions about your claim (file a new claim, claim status, medical documentation status, address changes, claim updates, etc.) please log in to your account or contact us at 877-202-0055. Please be prepared to provide the last four digits of your Social Security Number (SSN) and your date of birth (DOB) for authentication purposes.
If yes, please click here, Forgot Password to unlock and reset your password.
If no, please provide additional information below.
1 - At least 1 lowercase letter2 - At least 1 uppercase letter3 - At least 1 number4 - At least 8 characters long5 - Should not have 3 identical characters6 - Should not have 3 same consecutive characters7 - Should not contain your user ID
If you are still unable to change your password, please provide additional information below.